Service Advisor

Lifetime Connect is seeking an experienced Service Advisor within our aged care team to help manage a caseload of community aged care clients.

Lifetime Connect is an organisation that specialises in providing Aged Care, NDIS, Children’s Services, Family Services and other community services within local communities. This role is Part Time and will be based in Macksville. Days of work are Monday, Wednesday and Friday from 8.30am – 4pm.

As a Service Advisor you will provide quality, culturally appropriate Case Management to Lifetime Connect clients receiving Home Care Packages. This includes package and financial development monitoring review to meet the current Aged Care Standards required by the Australian Government.

Service Advisor Duties:

  • Creating support plans and documentation
  • Assessment of support needs and identifying goals
  • Budget and care plan development review
  • Monitoring of financial capability to meet
  • Maintain data and prepare reports to Manager monthly
  • Maintain shared on call repsonsibilities as rostered
  • Provide support to support staff and roster team to ensure smooth, consistent, quality of service provision


Skills and qualifications required:


  • Case Manager Qualification and/or experience in the provision of Case Management services
  • Experience in Aged/Community sector
  • Experience with dementia clients
  • Clear understanding of consumer directed care
  • The ability to develop and work within budgets
  • Strong oral and written communication skills
  • High level of computer / data entry skills
  • Drivers licence & Insured motor vehicle


  • Criminal Record Check or willing to obtain
  • Current First Aid

Applications close 30th May 2020.

Please address the above criteria and email your Resume to

If you have any further enquiries about this position, please contact Zara (HR Advisor) on 0439 449 842 or at

To enquire about any other positions available, as we are always looking for qualified staff, if you can please email the HR Advisor on with your resume for any upcoming positions.

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