This is a permanent part-time position, 28 hours over 4 days a week

About the role

The Service Advisor is the central point of contact for elderly clients receiving Home Care Packages (HCP). The role is essential in providing care and support to our clients to assist them to continue living at home and enjoying their community.

Our Macksville services are growing and in this fulfilling role you will apply your well-developed case management practices to existing and new clients. Your exceptional communication skills will help you build rapport with Lifetime Connects’ valued clients and our care support workers to deliver beneficial services that make a difference.

Duties and responsibilities

  • Meeting with existing and prospective clients and their representatives to understand their care needs
  • Developing client-centred and goal orientated care plans including managing individual budgets
  • Liaising with health professionals and other providers involved in a client’s care
  • Monitoring, reviewing and evaluating services provided to clients
  • Working collaboratively with the scheduling team to ensure the most compatible staff are scheduled based on client choice and timeframes

Role requirements

  • Relevant Tertiary qualification, Diploma or Cert IV qualifications in Community Services, Aged Care or Home and Community Care, or significant experience in Home Care Case Management
  • Experience in casework practices for the aged, people living with dementia, people with complex care needs and adults with disabilities
  • Sound experience in managing client budgets
  • Understanding of home care funding streams including Home Care Packages
  • Proven ability to establish effective and cooperative internal and external working relationships
  • Excellent IT skills, including Microsoft Office suite
  • Bring a sense of humour and individuality to the team

Why Choose Lifetime Connect? 

Lifetime Connect has been supporting the local community for over 50 years!

  • Salary Packaging up to $15,900
  • Ongoing training/learning opportunities available
  • A friendly and supportive company culture that truly values you and the work you do

At Lifetime Connect our vision is building strength in individuals, families and communities. As well as our growing team of passionate professionals.

Our people aspire to improve knowledge, broaden experience, and seek to be better skilled and equipped to support the outcomes and goals identified by our clients. This has enabled us to become one of the leading providers across the Port Macquarie, Kempsey-shire council, Nambucca Valley, Bellingen Valley, and Coffs Harbour local government areas.

Apply today!

To join the Lifetime Connect team as a Service Advisor, apply now!

As part of the application process, the following checks are required:

  • National Police Check
  • NDIS Worker Screening Check
  • Working with Children’s Check
  • Access to a comprehensively insured and registered vehicle
  • Current NSW driver’s licence
  • Current First aid and CPR certificate
  • Right to work in Australia

Apply Now

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