Lifetime Connect Care Finder Program is a free service funded under the Australian Government through the Primary Heath Network (PHN) that supports older Australians to connect with MY AGED CARE and access local aged care services and other community supports. Lifetime Connect’s Care Finder program covers Coffs Harbour, Bellingen, and Nambucca local government areas.

The Care Finder Program provides intensive support to Australian people who are eligible for government funded aged care and have no support network connect to MY AGED CARE and local community support services and help them stay connected.

Who can access Care Finder Program

• People that have no support network or family that can help them.

• Must not have a carer or support person they can trust or feel comfortable with.

• Be eligible for government funded aged care.

• Have communication barriers language and literacy.

• Difficulty understanding information and making informed decisions.

• Be hesitant to engage with aged care or government services.

• Be in a vulnerable or unsafe situation if they don’t receive services.

How does the Care Finder Program work?
If someone needs Care Finder support a local organisation will contact the person and organise a meeting appointment, usually in person and somewhere the person feels comfortable like their home or somewhere safe they choose. The care finder will ask the person questions to get a holistic view of their situation and help the person work through to meet their needs.
The Care Finder can help you with?
  • Talking to MY AGED CARE on their behalf and arrange an assessment.
  • Attending and providing support at the assessment
  • Help with finding suitable aged care providers in the area.
  • Help fill out forms and understand aged care service agreements.
  • Checking in service to see how things are running making sure services are still              appropriate.
  • Solving other challenges connecting to supports in the community such as health, mental health, housing and homelessness, drug and alcohol services and community groups.
How do I access the Care Finder Program?
  • I can call Lifetime Connect on 6568 2522.
  • Arrange an appointment or a return phone call.
  • Visit a Lifetime Connect Office.
  • Fill in the contact form on the webpage.


Contact Details

Phone: 6568 2522